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The A-Z Guarantee is also only for items purchased through a third-party seller on the site. Note that Amazon will often require you to contact the seller first and attempt to resolve through them. There is generally coverage provided here up to $2,500, so there’s a good chance that this is as far as you’ll need to go to settle the matter. If you are unable to get a resolution from your seller, consider filing a claim through this program. There is a program available through Amazon known as the A-to-Z Guarantee. Note that sellers are not required to replace a stolen package, but some may choose to do so in certain cases. The results of this option will vary from seller to seller. So, if you have determined that a theft actually took place, contact the seller to ask about either a replacement or a refund. Contact the seller.Īs you may know, many of the items you purchase on Amazon are actually sold by third-party retailers using the Amazon platform. Take this step first, as it is the easiest resolution if it turns out that no theft actually occurred. It’s possible that your package was actually left in the truck, or back at the warehouse, and is still in their possession. Check your order for a tracking number and contact the appropriate delivery company.
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Start by contacting the delivery carrier to inquire about the location of your package. That very well may be the case, but you should dig a little deeper to confirm. If a package has been marked as “delivered” but it isn’t on your front porch, you will probably assume that is has been stolen. If someone has already made off with one or more packages that were left on your porch, follow these steps: 1. We’ll get to that idea in a bit, but first let’s discuss what you can do if someone stole your Amazon package. Ideally, you will be able to take steps to avoid theft in the first place. Thieves are finding it easy to roll through neighborhoods and nab packages that are left in the open with little consequences (unless you count the occasional glitter bomb).Ĭheck out our blog post on Package Theft Statistics for some more figures about this growing issue. These numbers can be even higher in dense metro areas like New York, Seattle, San Francisco, etc.-but “porch pirates” are increasingly targeting suburban homes as well. Nearly one-third of people are personally familiar with this issue. How Common Is Package Theft?Īccording to a survey conducted by Shorr, 31% of responders had been the victim of package theft on at least one occasion. In this post, we’ll cover what to do if someone has stolen your Amazon package as well as potential solutions to help you prevent future theft. There is a threat of theft that often hangs over a delivery, especially if you are not going to be home to receive the package. With that said, the process of having packages delivered to your home is not perfect. The site has just about anything you could imagine for sale, and items can be shipped directly to your door. The convenience of ordering from Amazon is incredible.